Privacy policy

Last updated: October 9, 2026

This privacy policy explains how RénoClair (renoclair.ca) handles personal information, in accordance with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Person in charge of personal information

For any question or request about your personal information, write to RénoClair’s person in charge of the protection of personal information at info@renoclair.ca.

Information we collect

• When you write to us: your email address, your name if you give it, and the content of your message.
• When you fill out a form (for example a quote request, if that service is offered): the information you choose to provide. The form will then say who it will be shared with and ask for your consent.
• When you visit the site: technical data such as your IP address, browser type and pages viewed, recorded by our web host to run and secure the site.

Cost calculators, budget emails and updates

When you ask for a budget to be emailed from a calculator, we collect your email address and the parameters of your calculation (type of project, city, quality range, scope of work, age of the home, share of work done by you, options, estimated amounts and, if applicable, the rooms added to your plan). We use them only to email you that budget as a PDF. We do not share them with any company, retailer or contractor. We also keep the date of your consent and the version of the text you accepted, as proof.

If you check the separate box for this purpose, we also use your email address to send you renovation price and rebate updates (newsletter). This consent is optional and separate from the first. To confirm it, we first send you a confirmation email; without your confirmation, no newsletter is sent and the request is deleted after 30 days. Each newsletter shows our identity, our mailing address (6795, crois. Korczak, Côte-Saint-Luc, Quebec) and a one-click unsubscribe link; you can also unsubscribe by writing to info@renoclair.ca.

The email containing your budget contains no advertising. To prevent abuse, we limit the number of requests per address and per connection and use an invisible trap field; no personal information is sent to Google Analytics with this request. Budget requests are kept for 12 months, then deleted.

Why we use it

• to answer your messages and requests;
• to run, secure and improve the site;
• to pass your request to a third party only if you have expressly agreed.

Cookies and audience measurement

The site uses cookies needed for it to work, including those that remember your cookie choice. Only with your consent, we use Google Analytics 4 (Google LLC) to measure traffic: pages viewed, where visits come from, device type and approximate region. Google Analytics cookies (_ga) are set only after you agree and are kept for up to two years; this data may be processed outside Quebec, including in the United States. Your choice is recorded with the date, the page viewed, the browser type and a truncated IP address, as proof of consent. You can change or withdraw your consent at any time with the button at the bottom left of every page. We do not use any advertising cookies.

Sharing and hosting

We do not sell or rent your personal information. It may be processed by our service providers (web hosting and email), only for the purposes described here. Some of these providers may store data outside Quebec, including in the United States. We choose providers that offer adequate protection for your information.

Retention

We keep your information only as long as needed for the purposes for which it was collected, then destroy it securely.

Your rights

At any time, you can:

• ask for access to the information we hold about you;
• ask us to correct or delete it;
• withdraw your consent to its use or disclosure;
• file a complaint with the Commission d’accès à l’information du Québec or, where federal law applies, the Office of the Privacy Commissioner of Canada.

To exercise these rights, write to info@renoclair.ca. We reply within 30 days. Other ways to reach us are on our contact page.

Security

We take reasonable measures to protect your information, including an encrypted connection (HTTPS) and restricted access. If a confidentiality incident presents a risk of serious harm, we will notify the people concerned and the authorities, as the law requires.

Changes

We may update this policy. The date of the last update is shown at the top of the page.